Refund and Returns Policy

Last updated: October 19, 2026

At Velocco, we want you to be satisfied with your purchase. This policy explains how returns, refunds, and product issues are handled.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order for eligible change-of-mind returns.

To qualify for a change-of-mind return, the product must be unused, in its original condition, and returned with its original packaging and included accessories.

To request a return, contact us at info@velocco.com with your order number and the reason for your request.

Please wait for return instructions before sending any item back.

2. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us at info@velocco.com. Include your order number, a description of the issue, and photographs where appropriate.

We will assess the issue and explain the available resolution.

Nothing in this policy excludes, restricts, or modifies any consumer rights that cannot legally be excluded, including applicable rights under the Australian Consumer Law.

3. Change-of-Mind Returns

For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed in writing.

Original shipping charges are not refundable for change-of-mind returns, except where required by applicable law.

Products that have been used, damaged after delivery, or returned incomplete may not qualify for a change-of-mind refund.

These conditions do not limit any statutory rights relating to faulty, defective, unsafe, or misdescribed products.

4. Sale Items

Sale items are subject to the same applicable consumer guarantees as other products.

A sale item may be excluded from a voluntary change-of-mind return only where permitted by applicable law and where this policy's eligibility requirements are met.

5. Refund Processing

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Where a refund, replacement, or other remedy is required by law, we will comply with the applicable requirements.

6. Return Address

Please contact info@velocco.com before returning an item to receive the correct return address and instructions.

7. Contact

Email: info@velocco.com

Website: https://velocco.com