Legal notice
Personal Data Protection – VELOCCO
1. How We Collect Personal Data
VELOCCO collects your personal data through various means (verbal, written, or electronic) via:
- our website,
- social media,
- mobile applications,
- contact and order forms,
- customer service.
Data is collected in order to provide our services, inform you about our campaigns (with your consent), record your requests or complaints, improve our service standards, and develop our commercial strategies.
2. Processing of Personal Data and Purposes
The personal data or sensitive data you provide may be collected, recorded, stored, retained, updated, modified, classified, and used for the following purposes:
- Provision of our services
- Order management
- Communication with the customer
- Recording complaints and suggestions
- Improving the customer experience
- Marketing notifications (with consent)
- Development of our commercial strategy
Data may be retained for as long as necessary, in accordance with applicable law.
3. Transfer of Personal Data
VELOCCO may transfer your personal data to the following parties:
- Business partners
- Service providers
- Logistics companies
- Audit firms
- Technical service providers
- Public authorities, where legally required
Transfers may take place within the United States, the European Union, or abroad, provided that adequate security measures are in place.
4. User Rights
Users have the following rights:
- a) To know whether VELOCCO processes their personal data and which data.
- b) To request information about the purposes of processing.
- c) To know the third parties to whom the data is transferred.
- d) To request the correction of inaccurate or incomplete data.
- e) To request the deletion of personal data in accordance with the law.
- f) To request that corrections or deletions be notified to third parties.
- g) To object to decisions based solely on automated processing.
- h) To obtain a copy of their personal data.
To exercise your rights: 📧 info@velocco.com
Privacy and Security
VELOCCO may request certain personal information (name, age, interests, email, etc.) in order to improve its services. All collected information is used exclusively within VELOCCO for:
- promotional campaigns,
- customer segmentation,
- targeted communication.
Data is never sold or shared with third parties without your consent, except where legally required. Payment information (bank card) is never stored on VELOCCO's servers. Transactions are carried out directly between your bank and your device.
Use of Cookies
Cookies are small text files saved on your computer or mobile device when you visit our website. We use cookies to:
- facilitate navigation,
- remember your preferences,
- improve your experience,
- analyze site usage,
- optimize the site's performance and design.
Cookies also help speed up your future visits and provide a personalized browsing experience.