Privacy Policy

Last updated: October 19, 2026

This Privacy Policy explains how Velocco collects, uses, discloses, and protects personal information when you visit https://velocco.com, make a purchase, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information, such as your name, email address, phone number, and shipping address.

• Order information, including products purchased, transaction details, and order history.

• Information you provide when contacting customer support.

• Technical information, such as your IP address, browser type, device information, and website activity.

• Marketing preferences and interactions with our communications, where applicable.

Payment information is processed by the payment providers available at checkout. We do not claim to store full payment card details unless our actual payment systems support and require this.

2. How We Use Information

We may use personal information to:

• Process and fulfil orders.

• Arrange shipping and provide order updates.

• Respond to customer enquiries.

• Detect, investigate, and prevent fraud or security issues.

• Operate, maintain, and improve our website.

• Send marketing communications where permitted by law and subject to applicable consent and opt-out requirements.

• Comply with legal obligations.

3. Shopify and Service Providers

Our store is powered by Shopify. We may share information with Shopify and other service providers where necessary to operate our store, process payments, fulfil orders, provide customer support, measure website performance, or deliver marketing services.

These providers may process information in accordance with their own privacy terms and applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, analyse traffic, and support advertising where enabled.

You can manage certain cookie settings through your browser and, where provided, our website's privacy controls.

Disabling some cookies may affect website functionality.

5. Disclosure of Information

We may disclose personal information to service providers, shipping carriers, payment processors, advertising or analytics providers, and government authorities where required or permitted by law.

We do not state that personal information is never shared; certain disclosures are necessary to provide our services.

6. International Transfers

Your information may be processed or stored in countries other than the country where you reside, depending on the location of Shopify and our service providers.

Where required, we will take steps to handle international transfers in accordance with applicable privacy laws.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information and the applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain processing.

To submit a privacy request, contact info@velocco.com.

We may need to verify your identity before processing a request.

9. Marketing Choices

You may opt out of marketing emails by using the unsubscribe link included in those messages. You may still receive transactional communications relating to orders or customer service.

10. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children where doing so would violate applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter.

11. Security

We use reasonable measures designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this policy to reflect changes in our practices, services, or legal obligations. The updated version will be published on this page with a revised date.

13. Contact Us

For privacy enquiries, contact:

Email: info@velocco.com

Website: https://velocco.com